Privacy Policy

Last Updated: January 30, 2024

Greetings and welcome to InvigoPhysio. Please take a moment to review our privacy policy below, as it is crucial for you to understand the information we collect about you, how we use it, and with whom we share it.

InvigoPhysio is dedicated to safeguarding your private and personal information in accordance with applicable legislation. Before you commence using or exploring our website, carefully read and comprehend our Privacy Policy. This document outlines the personal information collection process, its usage, potential sharing, and the choices and rights available to you regarding this information.

Our Privacy Policy is applicable to your access and utilization of our website, encompassing the website and content at https://www.invigophysio.com (the “Website”).

Headquartered in Toronto, we serve as the provider of the Website to you. For residents of the European Union (“EU”), InvigoPhysio acts as the controller of your personal data in compliance with EU data protection legislation.
 
This policy is originally composed in English. In the event of any conflict between a translated version and the English version, the English version will prevail. Unless explicitly stated otherwise, this Privacy Policy does not extend to third-party products or services or the practices of companies not under our ownership or control, including those you may interact with on or through the Website. For inquiries or comments about this Privacy Policy, contact us at: trang@invigophysio.com
  
1. WE COLLECT, USE, SHARE, AND OTHERWISE PROCESS INFORMATION
 
InvigoPhysio employs various legal bases to collect, use, share, and process the information we have about you, as described in this Privacy Policy. These include:
 
– As necessary to provide the Website and fulfill our commitments, such as responding to inquiries submitted through our contact form, requiring the collection of your email address.
– With your consent for information processing.
– To comply with legal obligations, like court orders or the defense of legal claims.
– To protect vital interests, including emergencies.
– When you make information public.
– In the public interest or for the legitimate interests of InvigoPhysio or third parties, such as our service providers and partners.
 
2. OUR LEGITIMATE INTERESTS
 
InvigoPhysio’s and our third-party service providers’ legitimate interests include:
 
– Providing and enhancing the Website to fulfill our commitment to you.
– Responding to your inquiries about our Services.
– Ensuring the security of the Website to protect against fraud, spam, and abuse.
 
3. INFORMATION THAT INVIGOPHYSIO COLLECTS ABOUT YOU
 
When you use our Website, we collect various information types. Some, like name and email address, can identify you (“Personally Identifying Information” or “PII”), while others, like activity and log data, cannot (“Non-Personally Identifying Information” or “Non-PII”). The extent and type of information depend on the nature of the interaction and are collected as necessary to fulfill the purpose of your interaction with InvigoPhysio.
 
Information you provide us:
– Contact form information: Collected when you fill out our contact form to provide personalized responses.
– Communications: Copies of your communications when you contact us via email, etc.
– Booking through Jane: Information collected when you book appointments online via Jane (Janeapp).
– Surveys and contests: Information you provide when participating in surveys or promotions.
 
Information from third parties:
– Publicly available information: Information made public, such as Instagram posts about InvigoPhysio on your public page.
– Service Providers: Information received from partners, service providers, and retail affiliates.
 
Information automatically collected when you use the Website:
– Website activity: Information about your Website use, including browsing activity, webpages viewed, date and time of visit, and geographic location.
– Cookies and similar technology: Usage of cookies to collect information related to your interactions with the Website.
 
4. USE OF INFORMATION
 
We use both Personally Identifiable Information and Non-Personally Identifiable Information to administer, operate, and provide the Website to you. This includes:
 
How we use your Personally Identifiable Information:
– Troubleshooting technical issues.
– Analyzing, evaluating, and improving Website functionality and user experience.
– Responding to inquiries.
– Preventing fraud and maintaining a quality experience.
– Enforcing our Privacy Policy.
– Providing system or administrative messages.
– Informing you about new features or updates.
– Sending information about your relationship or transactions.
– Sending marketing communications (with your opt-in).
– Administering surveys, contests, or promotions (with your opt-in).
 
How we use your Non-Personally Identifiable Information:
– Analyzing, evaluating, and improving Website functionality and user experience.
 
Aggregated Statistics:
We may de-identify or aggregate information collected for statistical analyses, measuring interest in InvigoPhysio Services, and Website usage trends.
 
Any incompatible use of your information will be disclosed in advance, allowing you to opt out at your discretion.
 
5. SHARING YOUR INFORMATION
 
We do not rent or sell your information. We share information with:
 
– Staff: Individuals working with InvigoPhysio, including admin staff.
– Service Providers: Third parties providing services to InvigoPhysio, such as WordPress hosting, Mailerlite for mailing list management, Google Analytics for analytics and reporting, etc. These providers access information solely for performing limited functions on our behalf and are obligated to protect and secure your information.
– Legal Requests: Cooperation with law enforcement inquiries and demands under force of law, including disclosure to governmental authorities or in response to legal proceedings.
– Marketing: We do not share your information for promotional purposes unless you have opted in.
 
6. PROTECTING YOUR INFORMATION
 
InvigoPhysio employs commercially reasonable administrative, technical, and physical measures to safeguard your information against loss, theft, unauthorized use, disclosure, or modification. Standard encryption protocols (SSL/HTTPS) are used for data transmission security. While we strive for security, no data transmission or storage can be guaranteed 100% secure.
 
7. OUR PRIVACY COMMITMENT TO YOU
 
We are dedicated to protecting your privacy and ensuring the confidentiality of your personal health information. Collected personal health information is used for providing physiotherapist services, obtaining payment, complying with regulatory obligations, advising about special events (with express consent), and other purposes permitted by law. We collect, use, and disclose only as much personal health information as needed, and you can withhold or withdraw your consent by contacting us.
 
Access to Health Records:
You have the right to seek access to your health records, and we are open to correcting records if inaccuracies are identified. Contact us for more information.
 
Questions or Concerns:
For privacy-related questions or complaints, contact us at trang@invigophysio.com. You also have the right to complain to the Information and Privacy Commissioner of Ontario.
 
8. DATA RETENTION
 
We retain information as long as necessary to provide the Website or respond to you, subject to legal obligations. Information may be de-identified and aggregated for valuable insights while adhering to this Privacy Policy.
 
9. MANAGING YOUR SETTINGS
 
Adjust email preferences by following instructions contained at the bottom of each email if you subscribed or opted in to receive newsletters.
 
10. ADDITIONAL DETAILS
 
– This website is presented by InvigoPhysio for the purpose of disseminating health information free of charge for the benefit of the public. This website is not a substitute for independent medical/professional advice. Nothing contained in this website is intended to be used as medical advice, nor is it intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes or as a substitute for your own healthcare professional’s advice.
– Feedback: Comments, complaints, or questions about our Services may be stored for effective response.
– Links to Other Websites: Third-party links on InvigoPhysio Services are beyond our control; review their privacy policies.
 
11. CHANGES IN THIS PRIVACY POLICY
 
InvigoPhysio reserves the right to change this Privacy Policy at any time. Changes will be posted on the Website. Please check back frequently for updates.
 
12. QUESTIONS
 
For inquiries about this Privacy Policy, contact us at trang@invigophysio.com.
 

 

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